Welcome to Piddle Valley Vets, Puddletown, Dorset

Notice regarding our client visiting policies

Following some misinformation on social media recently, we wanted to update you on our current policies and where we stand with clients coming into the practice.

3 years ago, Covid restrictions were forced upon us and since then, a lot of things have returned to how they were, but we have learnt a lot and some things have found a ‘new normal’.

We have found that there are some benefits to not having every client in the building with their pet and some clients are still more comfortable waiting in the car park. But we also do appreciate that sometimes it is really important for you, as a pet owner, to be able to come inside with your pet, for example, to discuss any treatment that you need to continue at home or to look at x-ray images or for your pets end of life care.

Sometimes, for example for a routine vaccination, it works really well for a vet to meet you in the car park and then bring your pet into the consultation room on their own. Pets can pick up nerves from their owner, so, for example, if you are worried about needles, your pet will sense this and it can make them feel more unsettled. If your pet comes in for a vaccination with a vet (who can be supported by a trained assistant) then the whole process can be a lot smoother and a lot less stressful for your pet.

We are currently not using the waiting room as a waiting area for most appointments but clients are welcome to come into the reception area to pick up medication, make appointments or make payments.

Encouraging clients and their pets to wait in their car for their appointment has been a success other than just helping to reduce the spread of Covid. 

• Nervous pets can wait somewhere they know and feel comfortable, without being surrounded by other animals, sometimes of other species, for example, a cat that is nervous won’t have an inquisitive dog sniffing the carrier
• Client confidentiality is greatly increased as clients don’t overhear conversations taking place with our reception team or with vets/nurses in the reception area

By limiting the clients that can come in, we are keeping the building as safe as possible for staff so that we can ensure we always have a team well and able to treat your pets and so that the clients that really do need to come in, can do so feeling as safe as possible.

Thank you to everyone that has been so understanding as we have navigated through such a tricky time.

Established in July 2011 by David Holah, BVSc CertZooMed MRCVS, Piddle Valley Vets is a state-of-the-art veterinary surgery where we look after every aspect of your pet’s health and welfare needs. We are proud to be an independent practice. The practice, located in the old GP Surgery, alongside the beautiful river Piddle in the picturesque village of Puddletown, has been extensively refurbished and equipped with the latest technology and facilities to house animals of many different species in the most comfortable and relaxing way possible within a clean, clinical environment. We are well placed to maintain our number one aim of keeping your pets well.

Why choose us?

We take every care to ensure that the practice maintains a caring, compassionate and open environment whilst we also use the highest quality and most up-to-date clinical techniques. We understand the needs of pet owners and the team offers unparalleled experience, expertise and dedication so you can be sure of the best possible care for your pets.

We have vast experience in dealing with a wide variety of animals from dogs & cats all the way through to exotics (David has achieved the RCVS certificate in zoological medicine).

We look forward to meeting you and your pets in due course.

Book an appointment

If you are an existing client, please book a routine appointment by clicking the button above If you have an emergency, need an urgent appointment or are not registered with us please call 01305 848820.